As someone who owns or operates a Residential Care Facility for the Elderly (RCFE), you understand the importance of having quality insurance coverage to safeguard your residents, staff, facility, and operations as a whole. It is also important to make sure that you have an insurance broker who is knowledgeable, reliable, and committed to providing excellent customer service. While it can be challenging to recognize when it is the right time to find a new RCFE insurance broker, there are certain indicators to pay attention to. It is these indicators that we discuss in detail below.
Inappropriate Sales Strategies & Abnormally High Insurance Costs
A good RCFE insurance broker is one who makes you feel comfortable and confident throughout the process. No insurance broker should be attempting to pressure or intimidate you into making any contracts. If while speaking with a broker you begin to feel uneasy or like you’re being pushed into lengthy agreements that you aren’t happy with, it is best to look elsewhere.
As cost is a crucial consideration with RCFE insurance policies, you also want to make sure that your broker is not overcharging you. It is worthwhile to investigate what others in similar situations are spending on their insurance coverages, and look to make a change if you’re spending more than you should be. Additionally, if you find yourself facing an unexpected jump in premium costs that your broker is unable to justify, locating a new broker is likely ideal.
Inadequate Coverage Availability
Given the somewhat complex nature of RCFEs and their operations, it is necessary to have a number of insurance policies in place. Such policies include general & professional liability, commercial property, and workers compensation. If your current RCFE insurance broker failed to offer this comprehensive suite of coverages to you, they may be lacking in knowledge and/or resources. Either way, it would likely be best to find a provider that is able to set you up with everything you need.
Failure to Communicate or Explain
As someone in the RCFE field, you are well aware of how important clear and consistent communication is for success. This same concept applies to the relationship between you and your RCFE insurance broker. While it is perhaps unreasonable to expect immediate attention every time you reach out, your broker should nevertheless be diligent in responding as soon as it is possible to do so. You also want to make sure that when you do connect with your broker, they are willing to answer your questions in detail and explain anything that you may be unsure about. If it gets to the point where you feel as though you’re essentially being ignored, it is in your best interest to find someone new. While you may not be the only priority the broker has, you should definitely be a priority.
Subpar Customer Service
You expect quality customer service from any merchant or service provider you use, and this certainly applies to your RCFE insurance broker. Brokers should always conduct themselves with the utmost professionalism, and should also be relatively swift in providing assistance when needed. This is particularly true when you’re in the middle of filing an insurance claim. If your broker is taking an unreasonably long time to get things handled, you’ll likely be better off locating a new one that prioritizes dependability.
Let Us Handle Your RCFE Insurance Needs
If you’re dissatisfied with your existing RCFE insurance broker and are thinking about making a change, the team here at InsureMyRCFE would appreciate the opportunity to speak with you. Over the years, we have helped countless RCFEs in California and surrounding states get the comprehensive and cost-effective insurance policies they require. We never take our clients’ business for granted, and work hard each day to provide the world-class service you deserve. Please give us a call today at (805) 413-5668.
